FAQs

All of the boiler stoves are multi-fuel stoves fitted with multi-fuel grates so a wide range of fuels can be burnt such as dry seasoned wood, smokeless coals and wood briquettes. It is very important that your wood is seasoned as burning wet wood can cause your stove to perform poorly and inefficiently. It will make the glass on your stove darken, cause tar build up in the chimney which could cause a chimney liner to cork if one is installed and prevent the stove from providing its full kilowatt output.

It is best to have your chimney swept at least once a year but can be done more frequently if you notice changes in the draw from your chimney. It is always best to contact a registered chimney sweep to maintain your chimney.

If you are installing a stove rated over 5 kilowatts, you are will need to install a permanent air brick into the room. A stove rated up to 5 kilowatts will only require sufficient room ventilation.

A stove can be fitted as a free standing unit in a room using a twin wall flue system to take the flue pipe out through an external wall or roof. It will need to sit on a hearth and have the required clearances around the stove. All details on clearances can be found in Document J of the Building Regulations.

A stove has certain parts that will need maintaining and replacing over time due to wear and tear. The fire grate, firebricks (Vermiculite or cast iron) and throat plate can warp after a while as they are doing their job protecting the outer skin of the stove and can be replaced very easily if need be.

This smell is the paint curing on the stove. This is a common and perfectly normal thing to happen with a brand new multi-fuel stove. It can be quite a strong smell and can look quite hazy but this is not to be mistaken with smoke. We recommend you open a window when first lighting the stove, and don’t worry because it will only last 2-3 burns.

The door seals are very tight when manufactured to ensure that the stove will work efficiently. If the door seems to be stuck, you need to open it gently with applied force to ensure you don’t break the handle or ruin the fire rope seal. Should the fire rope become loose, just push it back into the channel and leave the door on the catch for the next burn to ensure that this doesn’t happen again.